SvenskaEnglish

Freight

At Hundlands you pay for the transportation cost but we don´t charge any extra. If you are not happy with the product the return is on our behalf for orders within Sweden. You should always be pleased with your product. You can see the freight price in the check out before you pay, calculated based on weight and size of your goods. For orders from other markets we will charge 150 sek for a return.

Deliveries outside of our home-market Sweden normally takes 5-6 days to make it home to you. We send it off within 1-3 days and then it is depending on the distributor. When your order is ready for pick up you will get notified via SMS. Deliveries to other countries are normally managed by DHL.

 

Returns

If you for some reason regret your purchase, we are happy to assist you with a return. You have 14 days to inform us via e-mail at info@hundlands.com and please include the following information for a smooth process;

  • your order number
  • your e-mail adress
  • which product you want to return and why

We will then send you a return freight document for you to use. It is crucial to us that you receive a prodct 100 % at your satisfaction. Therefore we do not charge for the return, however you will not be paid for the original freight cost associated with the purchase.

Free return cost within Sweden. The cost of return will be added outside Sweden. From Finland, Denmark and Germany the cost for returning a dog coat is about 135 sek.

It is of higest importance that the products being returned is in perfect condition. Re-use the packaging material, make sure the tag is there and that the product hasn´t been used. When the product is received back at our warehouse and approved we will make a credit of your payment. If your returned product isn´t approed we do have the right to keep a part or full payment depending on it´s condition.

 

Complaints

We always do our best to make sure no products are damaged on their way home to you. If you get a damaged delivery, please contact us at info@hundlands.com and we will assist you. In order to have a smooth and fast process please provide us with: 

  • your order number
  • your e-mail adress
  • an image of the damage, both of the transport packaging and the product itself

     

A non picked-up delivery

If a packaged isn´t picked up and returned to us we will debit 300 sek to cover cost for transportation and additional administration.

 

Payments

We want to deliver a safe and convenient shopping at Hundlands and therefore collaborate with Klarna Checkout where you can choose how to pay. The terms and conditioins can be found below.

Era villkor på engelska

Hundlands AB org.nr 559153-9118

Produced by: Wikinggruppen

The product has been added to your cart

To CheckoutContinue shopping
Categories
Customer's Area
SvenskaEnglish